Vinod M
Associate Director - Integrated Service Portfolio Manager, Kyndryl India
- Role
- Associate Director - Integrated Services Manager at Kyndryl
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vinod M
Seasoned IT Infrastructure Management Professional with 18+ years of experience in…
Experience
Associate Director - Integrated Services Manager
Jul 2021 — Present · Tamil Nadu, IN
As an Integrated Service Portfolio Manager, I’m responsible for ensuring end-to-end service delivery across all areas of Managed Services delivery. This includes defining and managing service level agreements with customers, govern internal & external service provider’s delivery, define process, tools, team structure & workflow, integrate global teams to act as one team, address internal as well as client escalations/concerns. ensure continual improvement. Interlock periodically with leadership Teams & provide status.
Education
University of Madras
B.COM
2000 — 2003
Savitribai Phule Pune University
MMM
2003 — 2005
Skills
- IT Operations
- Team Management
- Outsourcing
- Service Delivery
- Process Engineering
- Itil
- Transition Management
- IT Service Management
- Change Management
- Incident Management
- Operations Management
- Sla
- Infrastructure
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