Vinod Krishnan
Leader - Premier Support | Service Delivery @ Atlassian
- Role
- Leader - Premier Support (Europe, Middle East & India) at Atlassian
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vinod Krishnan
Business Leader | Support Operations Expert | Transformation Champion With…
Experience
Leader - Premier Support (Europe, Middle East & India)
Apr 2021 — Present · Bengaluru, IN
As the leader of Atlassian\'s On-Premise Support Engineering teams for Jira across India and Amsterdam, I am dedicated to driving exceptional experiences for our Premier Support customers. My role centers around creating high-performing teams and robust operational frameworks to enhance customer satisfaction and product excellence.Key Focus Areas:Team Development: I focus on hiring, mentoring, and coaching a team of seasoned support professionals with 15-20+ years of experience. My goal is to retain top talent and elevate team skills, fostering a culture of continuous learning and growth.Operational Excellence: With a hyper-focus on team coaching, SOP improvements, delivery quality, and analytics, I prioritize building resilient teams that consistently meet and exceed customer expectations. By setting clear frameworks, goals, and priorities, I ensure seamless support delivery and exceptional service levels.Strategic Collaboration: Partnering closely with global peers and cross-functional teams, I create, communicate, and align strategies within the broader Atlassian ecosystem. This alignment optimizes operational efficiencies and enhances our overall support capabilities.Product and Customer Experience Advocacy: I work alongside Product Management, Development, and other functions to transform the product experience for our customers, actively contributing to product improvements and advocating for customer-driven change.Data-Driven Reporting: Regularly presenting business deliverables through Monthly and Quarterly Business Reviews (MBR/QBR), I drive transparency and insight into our operational performance, ensuring that we consistently meet our targets.In this role, I am committed to introducing innovative support methodologies, broadening our customer base, and strengthening Atlassian\'s brand loyalty.
Skills
- People Management
- Customer Service
- Team Management
- Business Intelligence
- Management
- Troubleshooting
- Performance Management
- Crm
- Service Delivery
- Business Analysis
- Data Analysis
- Time Management
- Bpo
- Outsourcing
- Operations Management
- Sla
- Business Development
- Team Leadership
- Leadership
- Strategy
- Process Improvement
- Vendor Management
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