Vinodhini G

Salesforce Developer @Eagle Creek, An Eviden Business

Greenwood Village, CO, US

Develop customize solutions within the Salesforce platform to support critical business functions, meet project objectives and client requirements. • Worked on Community cloud created and published various communities like Customer Support Community, Event Coordinated community, customer Community, Partner Community etc. • Develop end-user requirements to design, develop, configure and administer SFDC including custom objects/fields, process builds, page layouts, workflow rules, and external tool integrations. • Technical/Functional support for Salesforce Service Cloud including user administration, profiles and roles, and platform customization. • Implemented CPQ solution using Apttus CPQ and Contract Management (CLM) for various customers in industries. • Field service lightning has been leveraged for work order, service appointment, inventory, part consumption, scheduling, entitlements, service contract modules • Field service lightning has been integrated with JDE and Siebel system for invoice inventory, part consumption, service contract and service request. • Used Service Max App exchange field service for efficiently managing the customer contracts. • Integration of Community cloud with external information systems using SOAP API web service • Fully integrated Sales Cloud, Service Cloud, with all other critical systems (CRM, marketing automation, order management, quoting, etc) leveraging our proven integration expertise and tools. • Worked on Salesforce applications that includes Appointment scheduler and Workforce Management. • Worked and Set up a Service Console for my Client’s Global HRMS. • Provided support to end users of CRM via cases to ensure proper business practice • Worked on implementing a Custom Live chat application for the Global HRMS. • Implemented a global lightning application which helps in booking appointments with the Global HRMS