Vinodh Kumar N.
Sr Key Account Manager | Business Growth & Market Expansion | CRM & Data-Driven Strategy | Stakeholder Engagement | B2B SaaS & Sales Expert | Customer Success & Retention | Construction Management
- Role
- Sr Manager - Key Accounts & Business Operations at Aeroleads
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vinodh Kumar N.
Results-oriented professional with 6+ years of experience in Key Account Management…
Experience
Sr Manager - Key Accounts & Business Operations
Jan 2024 — Present · Bengaluru, IN
In my current role as a Sr. Manager in the B2B SaaS sector, I am actively involved in:Leading and Mentoring the Customer Success Team: I guide a team of 8 professionals, providing mentorship and direction to ensure they meet individual and collective goals.Developing Customer Retention Strategies: I design and implement strategies aimed at enhancing customer satisfaction and reducing churn rates.Engaging with Key Decision-Makers: I interact directly with clients\' senior stakeholders, conducting product presentations and facilitating seamless onboarding processes.Collaborating Across Departments: I work closely with development and testing teams to ensure projects are delivered on time and align with client expectations.Managing Marketing Campaigns: I oversee the planning, execution, and analysis of marketing initiatives to drive product adoption and customer engagement.Overseeing Outreach and Lead Generation: I manage a team of 10 professionals focused on outreach and lead generation, monitoring their performance and providing direction to achieve individual targets.Utilizing Technical Proficiency: I apply my understanding of technical concepts to facilitate effective communication between clients and internal teams.These responsibilities have honed my skills in leadership, strategic planning, client relations, and technical communication, all of which are crucial for driving customer success and business growth.
Education
Narayana junior college
Intermediate
2013 — 2014
camford English high school
Ssc
Sreenivasa Inst. of Technology & Management Studies, Thimmasamudram, Chittoor
Bachelor of Technology - BTech
2014 — 2018
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