Vinod Chilakalapudi

About Vinod Chilakalapudi

I am a people-first technology executive with a deep passion for AI, IT Service Management, and building business-aligned, future-ready operations.With 18+ years of global leadership experience across Observability, Command Center Operations, ITSM, and CMDB Data Governance, I have led high-performing teams across India, the US, and Mexico, partnering closely with strategic vendors to deliver transformative outcomes.I specialize in evolving IT from a reactive support function to a predictive, proactive, and preventative force — embedding AI-driven monitoring, anomaly detection, dynamic thresholding, and predictive intelligence into enterprise observability platforms.Having worked across Banking, IT Services, Healthcare, CPG, Energy, and Utilities industries, I bring a cross-industry perspective to solving complex operational and business challenges.A graduate of the Stanford Executive Program (SEP) and Stanford GSB alumnus, I lead with a venture mindset — focusing on scalability, innovation, operational excellence, and long-term value creation.I am passionate about empowering teams, fostering innovation, mentoring future leaders, and driving business resilience through technology transformation.Always open to connect, collaborate, and share ideas with others passionate about technology, AI, leadership, and building high-impact teams.

Experience

1. s & t Director

   PepsiCo

   Mar 2023 — Present · Hyderabad, IN

   As an S&T Director at Pepsi, I lead global teams driving Observability, Command Center Operations, and CMDB Data Governance. These teams are spread across India, the US, and Mexico, including both direct reports and teams from multiple strategic partners. My focus is on transforming IT operations to enhance reliability, efficiency, and visibility across the enterprise.I am actively working to integrate Business & IT Monitoring, leveraging AI-driven, predictive, proactive, and preventative IT operations. A key part of this initiative is embedding anomaly detection, dynamic thresholding, and predictive intelligence into our observability platform, enabling real-time insights, faster incident resolution, and enhanced operational resilience.In addition, we have developed a Data Health Index for our CMDB, which plays a critical role in improving Configuration Compliance and Control for CMDB. This initiative enhances data accuracy, governance, and operational efficiency, ensuring a more reliable and well-managed IT ecosystem.Key Areas of Impact Observability & AI-Driven IT Operations: Implementing real-time observability, anomaly detection, dynamic thresholding, and predictive intelligence to proactively detect and resolve issues, improving system performance and IT stability. Command Center Operations: Building a resilient command center model that enhances IT service continuity, crisis management, and proactive issue resolution. CMDB & Data Governance: Strengthening CMDB data integrity and governance through the Data Health Index, improving Configuration Compliance and Control and enabling better decision-making.As a Stanford Executive Program (SEP) graduate and GSB alumnus, I bring a strategic, leadership-driven approach to IT operations. My mission is to build resilient, data-driven, and future-ready technology ecosystems that power business success.

Education

• Qlogy

  ITIL V3 Expert, IT Service Management

  2010 — 2010

• Stanford University Graduate School of Business

  Stanford Executive Program (SEP)

• St. Andrews

  SSC

  1997 — 1998

• University of Madras

  B.Tech, Information Technology

  2000 — 2004

Skills

• Service Delivery
• Business Analysis
• Global Delivery
• IT Outsourcing
• Product Management
• Sdlc
• Solution Architecture
• IT Operations
• Business Intelligence
• Governance
• Service Management
• Service Desk
• IT Solutions
• Managed Services
• Data Center
• Integration
• Project Portfolio Management
• Project Delivery
• Pre-Sales
• Data Migration
• Incident Management
• IT Service Management
• Change Management
• Management
• People Management
• Software Project Management
• Crm
• Itil
• Vendor Management
• Pmo
• Pmp
• Leadership
• Release Management
• Outsourcing
• Process Management
• Troubleshooting
• Team Management
• Transition Management
• Business Process
• IT Management