Vinod Vishwakarma
Application Support Engineer
- Role
- Application Support Engineer at Lepton Software
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinod Vishwakarma
As an experienced Application Support Engineer, I specialize in ensuring the smooth…
Experience
Application Support Engineer
May 2023 — Present · Navi Mumbai, IN
Provide end-to-end support for enterprise-level applications, ensuring high availability, performance, and user satisfaction.Monitor system alerts and logs to proactively detect and resolve issues before they impact users.Act as the primary point of contact for incident resolution, working closely with development, QA, and infrastructure teams.Perform root cause analysis for recurring issues and implement long-term fixes and optimizations.Assist with application deployments, version upgrades, and configuration management.Maintain detailed documentation for support processes, known issues, and solutions for internal knowledge sharing.Provide training and technical guidance to end-users and junior support staff.Coordinate with cross-functional teams during major incidents and post-mortem reviews to drive continuous improvement.Key Achievements:Reduced average resolution time for high-priority incidents by 30%.Implemented a log monitoring and alerting system that improved proactive issue detection.Received recognition for outstanding support during a critical application migration.
Education
Gokhale Edcuation Societys H.P.T.Arts & R.Y.K.Science College, Vidyanagar, Nashik 422005
Master of Science - MS
2018 — 2019
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