Vinod Singh
Oyo | Ex Zomato | Ex Ola | Ex foodpanda
- Role
- Partner Success Manager at Oyo
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vinod Singh
Oyo | Ex Zomato | Ex Ola | Ex FoodpandaLead, Quality Analyst & POD LeadLed quality improvement and policy revision projects across multiple pods (chat, email, voice, social), including tools, SOP updates, and refund compliance.Managed the CDSOS team (Ops + QC) and quality for pilot processes, ensuring scalability and minimizing legal risk through strong SOP governance.Led the Zomato Care social media team, handling critical brand escalations, viral complaints, and coordinating with PR/legal for aligned public communication.Headed the User Alert Team, bridging chat and social teams to proactively manage and reduce high-risk escalations.Conducted agent audits, provided targeted feedback, and led refresher trainings to improve quality, compliance, and overall performance.Collaborated closely with internal teams (Ops, Product, Tech, Legal, Quality) to streamline issue resolution and process improvement.Worked with vendors including Tech Mahindra, Globiva, Aegis (Startek), JindalX, and Concentrix, driving CSAT, AHT, and FRT improvements through training, calibration, and governance.Contributed to hiring drives, mock chat evaluations, and onboarding/training programs for internal and vendor teams.Gained broad cross-functional exposure through collaboration with Merchant Delight, Key Accounts, District, Dining, Tech, and Logistics teams on projects and escalations.Ola Cabs: Gurgaon 2016 – 2017Floor Supervisor – Support TeamFoodpanda: Gurgaon 2015 – 2016Operations Executive – Customer RetentionAllsec Technologies: New DelhiSenior Executive – Customer Support
Experience
Partner Success Manager
Sep 2025 — Present
Education
Guru Jambheshwar University of Science and Technology (GJUST), Hisar
Bachelor's degree, Computer Science
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