Vinod Samantrai
Sr. Technical Leader,Mahindra Comviva Technologies Limited
- Role
- Sr Technical Leader at Comviva
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vinod Samantrai
IT professional, offering 17+ years of experience Application Support and Post Implementation Support Operations including Project Management,Service Delivery and Team Management; skilled in building & maintaining vendor relationships. Experienced in managing Financial applications like Electronic Recharge for Telecom Experienced in managing Provisioning and Customer Care System for Prepaid System for Telecom. Domain Expertise across Healthcare and CRM and Inventory Management. Familiar with the concepts of ITIL; ensuring that the goals of the Incident/Change/Problem Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLAs; detecting, logging and prioritizing incidents; providing initial Incident Support Skills in product implementations for new installations, new release up gradation, patches and change requests; prepared Technical Documentation like RCA, SLA and KPI Reports Exhibited excellence in identifying the areas of breakdowns in the system by conducting root cause analysis & initiating CAPA initiatives; resolved or troubleshot the live issues within defined SLAs Skills in Oracle, SQL, Unix Support and Middleware Support; hands-on experience in resolving oracle performance related issues by extracting Explain plan, AWR report Client Focused Professional; excels in providing complete support to customers with a team of Application Support Specialists which includes complete product support, process optimization & so on Proven skills in managing communication for high priority incidents or escalations and any service disruption in production environment in a 24*7 environment; ensuring smooth operations within prescribed TAT An effective communicator with excellent, organizational, analytical and team building skills with the capability to relate to people at any level of business and management
Experience
Sr Technical Leader
May 2006 — Present · Gurugram, IN
Education
Rungta College of Science & Technology, Durg
Masters of Computer Management
2001 — 2003
Skills
- Isdn
- Sdlc
- Team Management
- Vas
- Oracle
- Requirements Analysis
- Ss7
- Software Project Management
- 3g
- Pre-Sales
- Sigtran
- Leadership
- Vendor Management
- Unix
- Sms
- Bss
- Gsm
- Gprs
- Telecommunications
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