Vinod Rathod

About Vinod Rathod

Driven and detail-oriented food technology graduate with a keen interest in optimizing…

Experience

1. Sr Executive Relationship & Business Performance (Store Manager)

   Swiggy

   Feb 2025 — Present · Pune, IN

   Responsible for overseeing complete store operations at Instamart, leading a team of 3 Assistant Store Managers (ASMs), pickers, and loaders-Ensured that daily metrics and performance targets were properly aligned and monitored to achieve operational excellence-Maintained effective communication and follow-up with vendors to ensure smooth inward processes and timely Goods Receipt Note (GRN) completion-Implemented strategies to improve pickers\' efficiency, consistently achieving metrics of less than 2.5 minutes per order-Successfully reduced IGCC (Internal Grievance and Customer Complaints) complaints by addressing issues related to packing, damages, spills, and wrong items, maintaining the rate at less than 2%-Developed and cultivated strong teams in more than 3 Points of Delivery (PODS) and effectively minimized picker and loader attrition-Worked on bag narrations to optimize the Cost Per Order (CPO) target, resulting in cost savings and improved efficiency-Focused on achieving a 100% liquidation process and optimized the Return to Vendor and reduced bad stock by timely auditing the product.

Education

• Suryadatta Institute of Management and Mass Communication

  Master of Business Administration - MBA, Operation and supply chain management (Major) and Financial Management ( minor)

• Dr. panjabrao Deshmukh Krishi Vidyapeeth Akola

  Bachelor of Technology - B.Tech, Food technology