Vinod Punyani
Manager, CX Research & Strategy at United Airlines
- Role
- Manager, Cx Research & Strategy at United Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Vinod Punyani
Hello! I’m a User Experience Leader, Experience Design Strategist, and…
Experience
Manager, Cx Research & Strategy
Sep 2024 — Present · Chicago, IL, US
Currently, I’m leading a team of three researchers dedicated to advancing both customer and employee experiences at United. Together, we drive generative insights that inform strategy, shape the end-to-end travel journey, and improve frontline employee experiences. Focused on both hard and soft products, my team and I pilot innovative research methods, leverage advanced research tools, and test big ideas to transform travel for millions of passengers.
Education
Saint Ignatius College Prep
High School
General Assembly
User Experience Design
2019 — 2020
Loyola University Chicago
Bachelor’s Degree, Advertising and Public Relations
Skills
- Microsoft Word
- Microsoft Office
- Communication
- Powerpoint
- Microsoft Excel
- Time Management
- Social Media
- Public Speaking
- Leadership
- Customer Service
- Research
- Event Planning
- Teamwork
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