Vinod Pandey
KYC Analyst
- Role
- Kyc Analyst at Gold Machine LLC
- Location
- Bhilai, CG, IN
- LinkedIn followers
- 500 followers
About Vinod Pandey
To leverage my experience as a Team Lead, Support Specialist and Chat Associate in a dynamic and growth-oriented environment, where I can apply my leadership, problem-solving skills, and technical expertise to drive team success and organizational growth. I aim to continuously enhance my capabilities through strategic challenges and collaborative opportunities, contributing to impactful solutions and fostering team development.
Experience
Kyc Analyst
Sep 2025 — Present · US
Customer Support: Respond to queries via chat, email, and social media platforms (Instagram, Facebook), ensuring timely and accurate assistance. KYC Verification & Fraud Detection: Assist users with KYC verification and conduct investigations for fraudulent activity, taking corrective action when necessary. Redemption Processing: Review and process user redemption requests, approving or declining according to company policies. Payment Troubleshooting: Guide users through failed transactions, analyzing payment and transaction details to ensure successful payments. Platform Issue Resolution: Provide support for various platform-related issues, ensuring smooth user experience and high customer satisfaction.
Education
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech
2015 — 2019
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