Vinod Kumar Dubey

E-commerce Operations & Logistics Manager @Brand Concepts Limited

Indore, IN

Industry: Luggage & Travel AccessoriesKey Clients: Tommy Hilfiger, United Colors of Benetton (UCB), Aeropostale, Juicy Couture, Monkey TrooperAn experienced E-commerce Operations & Logistics Manager responsible for overseeing end-to-end warehouse and logistics operations, ensuring smooth fulfillment processes across B2C, D2C marketplace), B2B, and retail store channels. The role involves managing inventory control, logistics coordination, order lifecycle, WMS/OMS integrations, returns, quality compliance, performance tracking, and cross-functional collaboration to deliver seamless operations aligned with SLA and business targets.Order Fulfillment Management:Oversee end-to-end order processing from picklist to dispatch across all sales channels.(Amazon, Flipkart, Nykaa, Myntra, Tata etc.)Logistics & Courier Coordination:Manage 3PL partners and ensure timely pickups, deliveries, and performance tracking.Inventory Control:Maintain optimal stock levels, minimize losses, and ensure accurate stock management.WMS & OMS Handling:Monitor order flow and resolve issues across BT, Logic, and Ginesis systems.Returns & RTV Management:Supervise return processes, bad inventory movement, and SPF claim handling.Quality & Compliance:Implement strict QC checks and ensure adherence to packaging and safety standards.Team Management & Training:Lead and train warehouse staff to align with operational goals and SOPs.Exception Handling:Address order exceptions, RTOs, cancellations, and ensure timely resolutions.Reporting & Analytics:Prepare and analyze MIS reports and operational KPIs regularly.Channel Portal Monitoring:Ensure order status updates and hygiene on brand and marketplace portals.Cross-Functional Coordination:Liaise with internal teams for smooth operations and issue resolution.3PL & Vendor Review:Conduct regular reviews of third-party logistics and warehouse partners.

Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

Higher secondary school , Commerce

University of Mumbai

Bachelor's Degree, Commerce

National Institute of Business Management (NIBM - Delhi)

Master of Business Administration - MBA, Operations and Supply Chain Management

Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

Secondary school certificate , General Studies