Vinod Kumar Dubey

About Vinod Kumar Dubey

Senior Operations & Supply Chain Leader with 18+ years of progressive experience across E-commerce, Warehouse Operations, Logistics, and 3PL management in B2C, B2B, and Retail environments.Proven expertise in managing large-scale, multi-location warehouses, high-volume order fulfillment, and leading cross-functional teams across operations, planning, transport, and customer service. Strong command over WMS / OMS / ERP systems, advanced inventory control (FIFO, FEFO, LEFO), SLA & KPI governance, cost optimization, and continuous process improvement.Demonstrated success in driving operational excellence, productivity improvement, and service-level enhancement across Fashion, FMCG, Consumer Electronics, Home Appliances, Pharma, Healthcare, and 3PL sectors, with a strong focus on scalability, compliance, and customer satisfaction.

Experience

1. E-commerce Operations & Logistics Manager

   Brand Concepts Limited

   Aug 2024 — Present · Indore, IN

   Industry: Luggage & Travel AccessoriesKey Clients: Tommy Hilfiger, United Colors of Benetton (UCB), Aeropostale, Juicy Couture, Monkey TrooperAn experienced E-commerce Operations & Logistics Manager responsible for overseeing end-to-end warehouse and logistics operations, ensuring smooth fulfillment processes across B2C, D2C marketplace), B2B, and retail store channels. The role involves managing inventory control, logistics coordination, order lifecycle, WMS/OMS integrations, returns, quality compliance, performance tracking, and cross-functional collaboration to deliver seamless operations aligned with SLA and business targets.Order Fulfillment Management:Oversee end-to-end order processing from picklist to dispatch across all sales channels.(Amazon, Flipkart, Nykaa, Myntra, Tata etc.)Logistics & Courier Coordination:Manage 3PL partners and ensure timely pickups, deliveries, and performance tracking.Inventory Control:Maintain optimal stock levels, minimize losses, and ensure accurate stock management.WMS & OMS Handling:Monitor order flow and resolve issues across BT, Logic, and Ginesis systems.Returns & RTV Management:Supervise return processes, bad inventory movement, and SPF claim handling.Quality & Compliance:Implement strict QC checks and ensure adherence to packaging and safety standards.Team Management & Training:Lead and train warehouse staff to align with operational goals and SOPs.Exception Handling:Address order exceptions, RTOs, cancellations, and ensure timely resolutions.Reporting & Analytics:Prepare and analyze MIS reports and operational KPIs regularly.Channel Portal Monitoring:Ensure order status updates and hygiene on brand and marketplace portals.Cross-Functional Coordination:Liaise with internal teams for smooth operations and issue resolution.3PL & Vendor Review:Conduct regular reviews of third-party logistics and warehouse partners.

Education

• Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

  Higher secondary school , Commerce

• University of Mumbai

  Bachelor's Degree, Commerce

• National Institute of Business Management (NIBM - Delhi)

  Master of Business Administration - MBA, Operations and Supply Chain Management

• Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

  Secondary school certificate , General Studies