Vinod Kumar
Sr. Service Engineer at Kinetic energy green solution Pvt
- Role
- Senior Services Engineer at Kinetic Green
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vinod Kumar
Trained own staff to improve & develop his personal & behavioral…
Experience
Senior Services Engineer
Jul 2025 — Present · Gurugram, IN
Dealership Management, Service Workshop Setup, Customer Satisfaction, Dealer Escalations, Warranty claims support, Driver/Technicians Training.*Enhance training module about EV behavior, Dashboard, Ticketing system and EV Operation for new customers, drivers and existing customers.* Lead and manage a team of technicians and support staff in delivering exceptional after-sales services and technical support for electric 3-wheeler vehicles.* Consistently achieved customer satisfaction scores above 95%, resolving technical issues promptly and ensuring timely service delivery.* Collaborated with cross-functional teams including production, R&D, and customer support to introduce innovative service solutions for emerging electric vehicle models.* Oversaw the setup of service workshops and service centres, ensuring compliance with industry standards and creating a streamlined service experience for customers.* Actively participated in the development of service strategies, including warranty management, preventive maintenance programs, and customer engagement initiatives.* Analyzed service performance data to identify areas for improvement, implementing solutions that improved team productivity.* Ensured compliance with safety and environmental regulations in all service operations.
Education
HSBTE
Polytechnic diploma
Maharshi Dayanand University
Bachelor of Commerce - BCom, Business/Commerce, General
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