Vinod Kumar
Operational Leadership | International Business Operations | Client Servicing | Project Management | Lean Six Sigma Black Belt | Cross-Teams Management | QA Automation
- Role
- Manager - Quality Operations at Omnicom Production
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vinod Kumar
Dynamic leader with over 20+ years of rich experience in Publishing and creative Media industry highlighting Quality Assurance Management, Production Management, Digital Publishing Solutions, Vendor Management, Operations Management, Client Servicing, Project Management, QMS, and Team Management.I have been building great teams and have expanded the span of services we provide. I love to drive process optimization, efficiency enhancement, passion for driving excellence in international business through a blend of Publishing & creative QA operations, Convincing Client Servicing, meticulous project management, and the precision of Lean Six Sigma Black Belt methodologies. Proven ability to lead cross-functional teams and collaborate with stakeholders to deliver high-quality educational materials. Successfully managed multiple clients across USA, Canada, UK, China, the Middle East, and Australia, with a global perspective on the creative media industry.KEY HIGHLIGHTS- Working as an Assistant Operations Manager and managing a team of professionals for UK based multinational clients - T&F, Taranis & UTP with their online publishing, tech and AI projectsWorked as a Sr. Manager with EKCS to serve US- & UK-Based brand clients (Savills, Starbucks, Hilton, DraftKings, Sam’sClub etc.) for their digital campaigns and online presence- Change Leader – Worked as a campaign leader with EKCS on the “Client-First” theme and drove a client-focused operational metric improvement program, coaching the Team Leads and Managers, monitoring changes, helping client strategies- Have successfully established brand new verticals and ensured substantial financial growth starting with $20k and touched a level of $175k monthly revenue- Have handled clients from UAE to generate additional revenue of $70k by upselling additional services- Rich experience in successful delivery of services to clients, meeting client service level agreements (SLAs) and quality standards- Understanding of client business needs and expectations to customize the required services accordingly- Ensuring successful delivery of committed services to clients, meeting service level agreements (SLAs), TAT and quality standards- Taking proactive steps to resolve client escalations/doubts and continuously improving quality of services
Experience
Manager - Quality Operations
Jul 2025 — Present · Noida, IN
Education
Delhi University
B.A., English
2002 — 2005
Indira Gandhi National Open University
PG Diploma in International Business Operations, International Business Operations
2013 — 2014
Skills
- Quality Assurance
- Journals
- Editing
- Online Publishing
- Copy Editing
- Schedules
- Publications
- Account Management
- Books
- Editorial
- Typesetting
- Quality Management
- Content Management
- International Conferences
- Digital Proofing
- Proofreading
- Content Development
- Project Management
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