Vinod Kumar

About Vinod Kumar

A Technical documentation specialist with more than 13 years of experience in the Service…

Experience

1. Technical Documentation Specialist

   Swan Solutions & Services Pvt Ltd.

   Jul 2024 — Present · Navi Mumbai, IN

   Develop clear and structured documentation for banking products, services, security protocols, and compliance workflows. Developed comprehensive SOPs from scratch across multiple technology domains, collaborating with teams from Broadcom, Tanzu, Red Hat, NetApp, and Commvault to ensure technical accuracy and process clarity. Reviewed, edited, and proofread SOPs created by junior technical writers, enforcing documentation standards and ensuring consistency in tone, structure, and formatting. Designed and structured process flow diagrams using Miro to visually map complex IT workflows and enhance user understanding. Design infographic-style presentations, internal flyers, and DL mailers; publish and distribute content regularly through Microsoft SharePoint. Developed and reviewed e-learning modules and interactive assessments to support training initiatives and employee onboarding programs. Created a basic wireframe layout using HTML to visualize UI structure and support content planning for web-based internal portals. Manage SharePoint documentation libraries with version control, access rights, and metadata tagging for compliance and audit readiness.

Education

• Symbiosis Centre for Distance Learning

  Postgraduate Degree, Information Technology