Vinod Kharol
Entrepreneur
- Role
- Customer Service Specialist at Arcgate
- Location
- Udaipur, IN
- LinkedIn followers
- 500 followers
About Vinod Kharol
I am a dedicated and experienced Customer Service Representative with a strong track record of providing top-notch support for a US-based organization. In my role, I have been instrumental in ensuring a seamless customer experience. My expertise includes effectively managing ticketing and CRM systems such as Zendesk, Salesforce, and JIRA. I have a keen eye for detail and a commitment to excellence, allowing me to document support tickets and identify trends for strategic improvements. Replicating and validating bugs is a key part of my role, ensuring that issues are properly categorized and resolved efficiently. Furthermore, I take pride in educating users and offering additional training when needed. By doing so, I empower customers to make the most of our products and services, enhancing their overall satisfaction. One of my primary goals is to facilitate a high-end customer experience, especially in addressing portal bugs and product-related confusion. I work closely with the Customer Success team to ensure that customers receive the assistance they need promptly and effectively, contributing to our organization\'s success and reputation for exceptional customer support.
Experience
Customer Service Specialist
Nov 2022 — Present · Udaipur, IN
Working closely with customer successteam providing support for a US-basedOrganisation.+ Managing ticketing/CRM system tools(Zendesk, Salesforce, JIRA).+ Document support tickets, trendsReplicate/Validate bugs for propercategorizations.+ Educate users and provide additionaltraining+ Facilitate a high-end customer experiencerelated to supporting portal bugs andproduct confusion.
Education
Jawahar Navodaya Vidyalaya (JNV)
12th, Computer Science, 84.40%
2016 — 2018
Mohanlal Sukhadia University
BCA, Web development, A
2018 — 2021
Geetanjali Institute of Technical Studies, Udaipur
Master of Computer Applications - MCA, Web/software development, A
2022 — 2024
SVN English High School - India
10th, 85.83%
2014 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.