Vinod Jugraj

Experience

1. Principal Consultant

   Infosys

   Dec 2024 — Present · IN

   As a Principal Consultant for Microsoft\'s Product Support, I oversee the delivery and operations of the DnAI Product line. My role involves working with distributed teams across sites, to define and implement delivery processes while managing a variety of technologies. I lead a team of over 100 people in a dynamic environment, handling multiple tasks and adapting to new initiatives.My responsibilities include hiring, building, and training high-performing teams, mentoring team members, and establishing a strong second line for supportability and operations. I excel in customer interfacing and have a proven ability to interact with senior leadership from both IT and business sectors within customer organizations.I manage custoer remlationships from a delivery perspective, aiming for top-tier satisfaction. I am accountable for key engagement KPIs such as SLAs and CSAT, ensuring that services are delivered according to the agreement, scope, and service levels. Additionally, I manage operational parameters like recognition, resource utilization, and competency mix.Beyond people management, I am responsible for the career planning and development of my team. I conduct monthly business reviews with the service delivery teams to assess operational readiness and take corrective actions as needed. I stay current with industry best practices and strive for operational excellence through continuous innovation and technology adaptation.

Education

• Dayananda Sagar College of Engineering, BANGALORE

  Bachelor's degree, Instrumentation Technology/Technician

  1997 — 2001