Vinod Ingale

About Vinod Ingale

Dynamic and experienced team leader with 2+ years of experience in leading and developing…

Experience

1. Sme- Otc

   Infosys BPM

   Jan 2024 — Present · Pune, IN

   Ensured customer satisfaction and on-time delivery managing the Order Management process from beginning to end.• Analysed data/order discrepancies and resolved order issues in order to meet lead-times and participate in metrics generation.• Managed the service side of customer relationship including escalation, implementation and execution of carrier EDI on boarding.• SAP experience in Order to Cash, Time Entry, Order Tracking, and EDI order management.• Initiated and coordinated processing of product/software sales orders from receipt of customer documentation through product delivery to end users and partners.• Managed inventory allocations to sales orders, prioritizing strategic partners.• Coordinate and support Sales, Administration, Marketing and Field Sales Reps, to ensure the timely processing of all orders.• Correspond regularly with sales reps and request deviations on orders if appropriate.• Consolidate data from multiple systems to facilitate inventory availability check and order entry process.• Perform various order management functions including order entry and expediting.• Making internal reports for having better control in monthly work. • Prepared processes work instruction relating to monthly and closing activities • Handling the daily, monthly ad hoc request from team and client side. • Preparing monthly and quarterly reporting as per requirement. Investigate on the discrepancies and preparing the correct solution.• Ensure all deliverables are performed on time with accuracy. Preparing Weekly report for client call. Asset’s creation and change in SAP as per client requirement. • Making an adjustment entry on a monthly basis. Coordinate with AR team to get a clear picture for any discrepancy.• Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.