Vinod Chaudhari
Deputy Manager at Wipro Digital Operations and Platforms.
- Role
- Deputy Manager at Wipro Digital Operations and Platform at Wipro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Vinod Chaudhari
Summary Customer Experience, Business Efficiency & Service Delivery Manager with overall 10 years of experience in Client Interaction, Problem Solving, Decision Making, Driving Business SLA, Team Performance / Quality Adherence, CSAT(NPS), Attrition, Shrinkage, People Management through Expertise CPS Background verification checks (HireRight Project – US Client) Service Industry – Utilities ( Thames Water-Customer Service – UK Client) Banking Financial Services & Insurance ( Ameriprise Financial Services & Insurance – US Client ) Travel Vertical (TUI – Accounts Payable – UK Client) Finance & Accounting (First Choice - Accounts Payable - UK Client)
Experience
Deputy Manager at Wipro Digital Operations and Platform
Dec 2022 — Present · Pune, IN
Utility Vertical (Customer Service)- Outbound Calling, Complaints Team, Case Management and First Contact Resolutions - FCR.
Education
Savitribai Phule Pune University
Bachelor of Commerce - BCom
2006
JARO INSTITUTE OF TECHNOLOGY MANAGEMENT AND RESEARCH PRIVATE LIMITED
Executive MBA
2013
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