Vinod Bhoir

About Vinod Bhoir

Leverage 21+ years of experience which includes 19 years in IT Infrastructure Services as…

Experience

1. IT Infrastructure Service Delivery Manager

   HCLTech

   Jul 2009 — Present · IN

   Responsible for delivery of a high-quality technical support services to the Customer that meets Enterprise IT standards and processes.•Managed customer escalations and focal point of contact for delivering the IT Infrastructure services• Closely working with the Customer, Local IT, Client Partner, IT Support Managers to understand the requirement and ensuring effective IT services delivery.•Lead new service improvement plan and solutions from the innovative, automation ideas into operational solutions. • Daily, weekly, Monthly review meeting with Customer and Technical Team to identify all the gaps and take corrective action.•Converting BAU work into project scope for generating additional revenue. •Coordinate with all global based internal stakeholders, software/application Team, vendors, onsite and offshore other IT Infrastructure Team to resolve all critical issues on time.• Review Billing reports and submitting to customer and Finance Billing Team for approval• Resource, Cost and Margin Management including employee training, cross skills, mentoring and monitoring productivity.•Manage and lead a large technical team of L1/L2 and L3 from Offshore for providing the support on multiple domains including planning and allocating staff resources, developing, coaching, mentoring employees and managing performance to deliver services outcomes and continuous improvement.•Drive Problem Management to analysis P1/P2 Incidents, reoccurring issues and provide short-term and long-Term solutions to Customer for stabilizing the IT Infrastructure.•Lead Daily operational meeting with customer and Weekly review meeting with Technical Leads to identify gaps to take corrective action and improvement.•Provide executive level visibility on operational performance, incident and outage, resources assigned for project activity, service level and if necessary.

Education

• University of Mumbai

  BE, Electronic and Telecommunication

  1995 — 1998

Skills

• Project Management
• Leadership
• Data Protection Manager
• Symantec Backup
• Team Management
• Vendor Management
• Microsoft Office
• Amazon Web Services (Aws)