Vinnie A.

WORK HISTORY

ABOUT VINNIE A.

Global IT Management Leader with 20+ years of focused experience managing large-scale software rollouts, enterprise-wide hardware deployments, and strategic IT project initiatives. • Generated efficiency improvements in IT operations through multiple process reengineering initiatives related to system administration, project management, strategic sourcing and technical support. • Managed a team of 18+ employees, including FTEs and contractors, in a highly matrixed environment. • Led support operations, diligently troubleshooting issues to identify root causes and prevent recurrence while providing high levels of customer satisfaction. • Managed the documentation and rollout of new procedures and technologies to strengthen security posture, enhance operational efficiency and control costs within the healthcare, logistics and financial sectors. • Leveraged relationships built with Executive Stakeholders to establish and institute white glove support for issue identification and prioritization