Vinay Kumar

Director of Service Engineering Ops at Microsoft

Role
Principal Service Engineering Manager at Microsoft
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Vinay Kumar

15+ years of IT experience. Accomplished and creative Program Manager possessing multifaceted experience and proven ability to re-energize and restructure customer and support experience. Develop strategic initiatives and capture business opportunities. Demonstrated leadership in systems implementation, program execution and process improvement engagements.Well-versed in analyzing program performance and implementing actionable improvements to drive growth. Composed and calm in high- pressure environments by maintaining strong focus on action and customer satisfaction. Recognized for managing customer relationship and deprecating programs with no or minimal customer and business impact.

Experience

  1. Principal Service Engineering Manager

    Microsoft

    Jan 2026 — Present · IN

Education

  • Bangalore University

    Diploma, Electrical and Electronics Engineering

    2002 — 2006

  • CMJ University

    Bachelor of Business Administration (BBA), Bachelor of Business Administration

    2010 — 2012

Skills

  • Cloud Computing
  • Vendor Management
  • Agile Methodologies
  • Service Delivery
  • Technical Support
  • Saas
  • Windows Azure
  • Team Management
  • Networking
  • People Management
  • Enterprise Software
  • Itil
  • Software as a Service (Saas)
  • Team Leadership
  • IT Service Management

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Vinay Kumar — Principal Service Engineering Manager at Microsoft in Hyderabad, TG, IN | Unifers