Vinith S
ITSM service management||Incident Management||service Management||change Management||Release managemt||Problem Management
- Role
- Senior Application Support Analyst at Accenture
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Vinith S
I am a Senior ITSM and Application Support Lead with 6.8+ years of experience managing…
Experience
Senior Application Support Analyst
Nov 2024 — Present · Coimbatore, IN
Led incident and service request resolution across enterprise applications, achieving 95–98% SLA compliance and improving business user productivity. Conducted Root Cause Analysis (RCA) for high-impact incidents, implementing permanent fixes that reduced repeat incidents by 25%. Managed the end-to-end lifecycle of Requests for Change (RFCs), ensured timely application deployments, and coordinated planned and unplanned maintenance with stakeholders to minimize business disruption.Served as the primary point of contact for P1/P2 incidents, monitored Splunk dashboards, SQL logs, and application performance metrics, and collaborated with SMO teams, product owners, vendors, and cross-functional teams to enhance operational efficiency. Leveraged tools including ServiceNow, HP ALM, Codebeamer, ADO, JIRA, GitLab, AHA, TOSCA, and EAR to streamline workflows, track licenses/certificates, and ensure uninterrupted application functionality.Mentored junior team members, drove process improvements and ITIL adoption, and delivered measurable results including 25–35% MTTR reduction, 99.9%+ uptime, and enhanced SLA compliance, while improving client satisfaction through status reporting, CSAT tracking, and stakeholder communication.
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