Vinit Dave
Senior Manager - Projects @ Cognizant| 18+ Years in Contact Center & CX Transformation | Ex-Accenture, Twilio, Cognizant, Avaya
- Role
- Senior Manager Projects at Cognizant
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Vinit Dave
Results-driven Senior Manager with 18+ years of experience in contact center operations and customer experience transformation. Currently leading management consulting projects at Cognizant, leveraging deep expertise in CX strategy, digital transformation, and operational excellence.Throughout my career at industry leaders like Accenture, Twilio, Cognizant, and Avaya, I\'ve consistently delivered innovative solutions that enhance customer engagement, streamline operations, and drive business growth. My approach combines strategic vision with hands-on implementation, ensuring measurable improvements in customer satisfaction, operational efficiency, and revenue generation.Key areas of expertise:• Contact Center Optimization• Customer Experience (CX) Strategy• Digital Transformation• Process Reengineering• Change Management• Technology IntegrationPassionate about staying at the forefront of CX trends and technologies, I bring a unique blend of technical knowledge and business acumen to every project. Let\'s connect to discuss how we can elevate your customer experience and drive transformational change in your organization.
Experience
Senior Manager Projects
Apr 2025 — Present · Pune, IN
Education
Elphinstone College
Higher Secondary Certificate
2001 — 2003
University of Mumbai
Bachelor of Engineering
2003 — 2007
Bharda New High School and Junior College
Secondary School Certificate
1991 — 2001
Skills
- Tcp/Ip
- Avaya
- Avaya Control Manager
- Cti Domain
- Avaya Contact Center as a Cloud
- Php Frameworks
- Solution Architecture
- Oracle
- Requirements Analysis
- Cloud Computing
- Windows Communication Foundation (Wcf)
- Avaya Performance Center
- Integration
- Genesys Framework
- Crm
- Avaya Interaction Center
- Avaya Unified Commuications as a Cloud
- Representational State Transfer (Rest)
- Twilio
- Siebel
- Aura Contact Center Control Manager
- Mysql
- Avaya Technologies
- Symfony Framework
- Jquery
- Bootstrap
- Telephony
- Telecommunications
- Contact Centers
- Microsoft Sql
- Microsoft Sql Server
- Web Services
- Avaya Iq
- Pl/Sql
- Cti
- Unix
- Genesys
- Requirements Gathering
- Avaya Call Management System
- Avaya Products
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