Vinita Warik
Senior Analyst - NPS
- Role
- Team Lead at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinita Warik
Worked as a “Team Leader” for OLA Process at Teleperformance.Roles and Responsibilities: Manage day to day activities of the team and ensure compliance with procedures and policy guidelines. Tracking key metrics on a daily basis. Encourage and motivate team members to meet organizational goals. Responsible for feedback and coaching. Work closely with the team to achieve qualitative targets specified by the client. Responsible for handling escalations over the mail and calls. Develop team skillset and manage personal development goals for the team. Responsible for maintaining discipline/absenteeism of the team on the floor. Responsible for hourly and daily performance. Responsible for motivating the team to get the required revenue. Proactively updates on new procedures and to share recommendations for improving the process. Responsible for staff retention within the team. Responsible for conducting weekly/monthly meetings on a regular basis to ensure all problems are dealt with effectively and efficiently.
Experience
Team Lead
Jun 2017 — Present
Roles and Responsibilities: Manage the day-to-day activities of the team and ensure compliance with procedures and policy guidelines. Tracking key metrics on a daily basis. Encourage and motivate the team to meet organizational goals. Responsible for feedback and coaching. Work closely with the team to achieve qualitative targets specified by the client. Responsible for handling escalations over the mail and calls. Develop team skillset and manage personal development goals for the team. Responsible for maintaining discipline/absenteeism of the team on the floor. Responsible for hourly and daily performance. Responsible for motivating the team to get the required revenue. Proactively updates on new procedures and share recommendations for improving the process. Responsible for staff retention within the team. Responsible for conducting weekly/monthly meetings on a regular basis to ensure all problems are dealt with effectively and efficiently.
Education
Mumbai University Mumbai
Bachelor's degree
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