Vinita Bajaj

Experience

1. Manager - Operations Delivery

   Imarticus Learning

   Aug 2022 — Present · Mumbai, IN

   Strategic Planning & Execution•Spearheaded operations management initiatives, streamlining processes to enhance efficiency and overall productivity within the EdTech sector. •Developed and implemented policies, processes, and procedures to enhance operational efficiency.•Implemented automation tools and software to streamline operations.•Ensure that the operations team adheres to industry best practices and standards.Team Leadership & Management•Lead, mentor, and manage cross-functional teams (customer support, product operations, sales operations, etc.) diverse teams, fostering a collaborative and high-performance work environment, while championing new projects from conception to completion.•Facilitated team building activities and handled escalations efficiently, strengthening collaboration and maintaining a positive learning experience Product & Service Delivery•Designed and delivered comprehensive training and development programs, including instructor-led classroom training, to upskill employees and drive professional growth.Institute PartnershipCustomer Support & Experience•Oversee customer support teams to ensure quick and effective resolution of issues.Data Analysis & Reporting•Collect and analyze key operational metrics, such as efficiency, cost, and productivity.•Prepare regular reports for stakeholders to track operational performance.Budgeting & Cost Management•Develop and manage budgets for operational activities.Vendor & Partnership Management•Collaborate with partners to ensure seamless integration and delivery of services.•Onboarded new vendors and formed alliances with vendors and institutes, expanding the organization\'s reach and capabilities.Scaling Operations•Plan and execute strategies to scale operations as the company grows.Collaboration Across Departments•Act as a liaison between departments such as marketing, sales, product development, and customer success

Education

• A M K Premier High School

  Bachelor of Commerce (B.Com.)

• Mumbai University

  Bachelor of Commerce - BCom

  2013

Skills

• Currently Looking for Job in Customer Care or Back Office or Front Desk