Vinit Singh
Senior Manager – CRM & Dialer Strategy | Power BI & SQL Analytics Expert | WFM Leader | Driving Digital Transformation in Financial Services | CEO Award Winner
- Role
- Senior Manager at Home Credit India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vinit Singh
Innovative and results-driven Senior Manager with 9+ years of experience leading systems strategy, CRM transformation, and analytics-driven process optimization in the financial services sector. Adept at aligning backend architecture with business goals, enhancing dialer performance, and delivering data-powered insights through tools like SQL, Power BI, and Excel.I specialize in:CRM & Dialer Strategy (Genesys, LMS, WDE)Workforce Management (WFM) across pan-India operationsUML Design & System Architecture (ASTAH, JIRA)Automation & Monitoring FrameworksCross-functional Leadership & UAT CoordinationRecognized with multiple awards including the CEO Functional Award and CRO Appreciation, I thrive in high-impact roles that demand innovation, agility, and strategic foresight. Passionate about building scalable systems, empowering teams, and driving digital transformation.Let’s connect to explore how technology, analytics, and strategy can unlock operational excellence.
Experience
Senior Manager
Apr 2023 — Present · Gurugram, IN
Architected scalable backend strategy for Collection LMS aligned with evolving business needs.Enhanced CRM dialer efficiency, boosting outbound campaign performance.Maintained UML documentation (ASTAH) to reflect system architecture changes.Led system availability initiatives, reducing downtime and improving responsiveness.Integrated KPI dashboards and reporting tools (Power BI, SQL) to drive decision-making.Acted as a strategic bridge between IT and business units for CRM innovation.
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