Vinit Kumar
Customer Success Manager | SaaS | E-commerce
- Role
- Customer Success Manager at Eshopbox
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vinit Kumar
Customer Success | Key Account Management | eCommerce Strategy | Data-Driven OperationsExperienced Customer Success Manager with a strong track record in managing high-value accounts, driving client retention, and optimizing eCommerce operations. I specialize in building lasting client relationships, streamlining processes, and using data to deliver measurable results.From scaling account value and reducing issue resolution time to automating workflows and improving team efficiency, I bring a balance of strategic thinking and hands-on execution.Skilled in CRM tools, Excel, SAP, and PowerBI, I’m passionate about solving problems, enhancing client experiences, and creating impact through smart, scalable solutions.
Experience
Customer Success Manager
Feb 2024 — Present · Gurugram, IN
Managing a portfolio of 10+ client accounts, ensuring satisfaction and growth with Eshopbox’s ecommerce solutions- Collaborating with internal teams and partners to optimize inventory levels and meet customer demands- Strengthening relationships with stakeholders, enhancing communication, and streamlining ecommerce operations- Analyzing data to propose solutions that improve turnaround times, fill rates, and overall operational performance.
Education
Institute of Management Studies (IMS) Ghaziabad - Business School
PGDM, Marketing & Internatinal business
2018 — 2020
Kendriya Vidyalaya
High School Diploma, Business/Commerce, General
2010 — 2012
Magadh University, Bodh Gaya
Bachelor of Commerce (B.Com.), accounts honours
2013 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.