Vinit Engineer
Vice President BFS operations at Firstsource
- Role
- Vice President Operations at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vinit Engineer
A competent professional with 23 years of experience and proven track record in Operations delivery and Client relations. Currently leading the BFS India operations for the Top Banks and a leading Insurance provider in UK. Managing Back Office, Web Chat & Secured Messaging with hands on experience in Secured Lending, Retail Banking, Financial Crime and Insurance operations with ability to align and drive client and organisations strategic initiatives and objectives.Responsibilities/skills include:1) Operational governance, strategy & delivery2) Managing P&L, Margin optimisation 3) Colleague development 4) Driving Service Excellence through RPA, AI related tools and transformational journeys aimed at enhancing customer experience and driving efficiency benefits 5) Working with CRM & Pre-Sales team in account farming and new bids
Experience
Vice President Operations
Dec 2021 — Present · Mumbai, IN
Education
Mumbai University
Bachelor of Commerce (B.Com.)
Skills
- Bpo
- Service Delivery
- Leadership
- Process Management
- Process Excellence
- Employee Engagement
- Workforce Management
- Performance Management
- Process Migration
- Offshoring
- Operations Management
- Customer Service
- Call Centers
- Outsourcing
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