Vini Oommen

About Vini Oommen

At Deloitte, my mission has been to revolutionize customer interactions through sophisticated contact center solutions, harnessing the power of Amazon Connect coupled with AWS technologies. With a proven track record in product management and client services at Genesys, I specialize in bringing groundbreaking product features to market and orchestrating seamless integrations that elevate business outcomes.Our team\'s dedication to excellence has led to successful pre-sales demonstrations and the delivery of integrated customer engagement platforms. My core competencies lie in CRM, software development, and strategic problem-solving, all of which are vital in navigating the complexities of today\'s digital landscapes and enhancing the customer experience.

Experience

1. Presales Consultant

   LTIMindtree

   Nov 2024 — Present · Austin, TX, US

   Develop and execute pre-sales strategies to drive Azure migration pipeline nominations, resulting in increased CMF opportunities.• Built strong customer relationships, ensuring long-term satisfaction and successful client negotiations.• Utilize ADO and Dynamics CRM to effectively communicate product benefits and industry trends.

Education

• Carnegie Mellon University

  Bachelor's degree, Electrical and Computer Engineering

  2006 — 2010

• International School of Choueifat

  High School Diploma, Sciences

  2002 — 2006

• Quantic School of Business and Technology

  Executive MBA, Business Administration and Management, General

• Harvard Business School Online

  Certificate of Management Essentials

• Carnegie Mellon University

  Masters, Electrical and Computer Engineering

  2010 — 2011

Skills

• Software Development
• Perl
• Java
• Saas
• Integration
• Software as a Service (Saas)
• Project Management
• Web Services
• Unix
• Cloud Computing
• Enterprise Software
• Databases
• Software Design
• Customer Relationship Management (Crm)
• Manage Client Expectations
• Sql
• C#
• Agile Methodologies
• Crm