Vini Harbola
ServiceNow Developer/Evangelist | Product Owner |
- Role
- Sr Servicenow Lead at DXC Technology
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Vini Harbola
9+ years of experience in ITSM and ServiceNow Development and Administration with multiple end-to-end implementations at large global level.• 9+ years of experience in consulting, implementing ServiceNow for various fortune 100 clients. • Experienced in onboarding ServiceNow as Enterprise application and improving the IT as a key Business Asset.• Highly accomplished and focused consultant with broad experience in providing solutions over ServiceNow Architecture and familiar with Other ITSM applications.• Deep understanding of the application architecture and development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, administration, issue tracking, version control, deployment and integration using ServiceNow Web Services.• Experience in working in a multi-shared environment i.e. Domain Separated Or MSP’s environment.• Expertise in ServiceNow tasks such as delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, UI Macros, ACLs, dictionary, Experience with application UI configuration, workflow design and client-specific reporting.• Experienced in Customization of Service Portfolio Management, UI-Pages and CMS for a rich enriched User Interface.• Seeking a Challenging role in the IT Industry to utilize my skills, education and experience learned over the years.
Experience
Sr Servicenow Lead
Sep 2016 — Present · San Francisco, CA, US
As a Senior Member of the team, I consult multiple DXC clients on ITSM ServiceNow Implementation and how to deliver a frictionless experience for their employees by digitizing business workflows on the ServiceNow platform. In order to achieve the goal of a frictionless service, I play my part by building Workflows, Integrations and UI portals and also elicit requirements, document existing business processes blueprints, suggest process recommendations as per ITIL best practices and implement solutions in ServiceNow.
Education
Mount Sinai
Computer Science
1996 — 2006
Motivational Pathway
Bachelor's degree
2006 — 2010
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