Vinh Tran
Senior Business Analyst @Transurban
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WORK HISTORY
Senior Business Analyst @Transurban
Working with multiple business stakeholders across the organisation to gather reporting requirements for Tableau, Yellowfin, Lavastorm and Snowflake• Worked on billing requirements including fixing credit/debit adjustment invoice issues, automation of late payment fees process & related payment billing issues• Worked on collection requirements including gathering requirements for the overdue process, referring debt to debt recovery agencies• Ensuring requirements and To-Be processes/solution align across multiple systems - from Salesforce, Mulesoft, AWS and GoTransverse
EDUCATION
Swinburne University of Technology
Applied Science, Computer Science and Mathematics
SKILLS
ABOUT VINH TRAN
Over 15+ years of experience as a Business/Technical BA working in both Agile Scrum/Waterfall and hybrid Agile/Waterfall methodologies•Prev NV1 clearance (can be reinstated)• Skilled in producing as-is and to-be business process maps and requirements• Experience working on large transformation projects involving billing, payments, collections and reporting• Extensive experience working in a broad range of IT projects involving a Mobile Banking app, Integration, APIs, AWS, Mulesoft, Web/Digital, Tableau, Yellowfin, Snowflake and Salesforce CRM projects• Extensive experience in large complex projects at Transurban, Energy Australia, Australian Super, NAB, RACV & Tabcorp, some of which involve transforming/integrating and migrating legacy systems and data to the To-Be target systems• Experience in the utilities, banking, insurance, transport, superannuation & telecommunications industry• Experience with JIRA, Slack, Confluence, Visio, Excel, SQL and similar tools• Data analysis, impact analysis and remediation of billing and collection related issues• Google Data Analytics Professional Certificate: Data analysis, data visualization, SQL• Certificate: AWS Generative AI applications for Amazon Web Services• Certificate: Google AI Essentials
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