Vinh T.
Senior Project Manager @Birchstreet
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WORK HISTORY
Senior Project Manager @Birchstreet
Drive implementations and adoption of the software and modules to new and existing clients• Collaborate with stakeholders on defining deliverables and milestones• Facilitate client discovery sessions to assess business requirements and tailor software solutions to meet their objectives • Provide customer recovery services to improve retention of dissatisfied clients• Work closely with the client and product team in delivering product enhancements• Provide weekly reports to the executive team regarding project updates, risks, and change management• Manage the integrations setup with many different ERP and POS systems• Proficient in working on multiple projects at a time • Assist in setting up analytical reporting to ensure the Procurement/F&B/IT/Finance teams has the necessary data to assist in their day-to-day operations• Serve as a resource for project managers, offering advice and solutions for implementation, product queries, and issue resolution• Utilize SQL and Excel to analyze huge data sets to find discrepancies in client’s data• Adept at utilizing various software, including Jira, Salesforce, Smartsheet, and Confluence
EDUCATION
University of Nevada-Las Vegas
Bachelor of Science in Hospitality Management, Hospitality Administration/Management
ABOUT VINH T.
Experienced Purchasing and Operations Manager with a demonstrated history of working in the hospitality industry. Skilled in Analytical Skills, Cashiering, High Pressure Environment, Management, and Guest Recovery. Strong purchasing professional with a Bachelor of Science in Hospitality Management focused in Hospitality Administration/Management from University of Nevada-Las Vegas.
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