Rob Kumar

About Rob Kumar

Experienced Account Manager and Client Relationship expert with a proven track record of driving Sales for Application, Infrastructure, and Product Engineering solutions in competitive Tier-1 and Tier-2 markets, currently focused in Manufacturing, Automotive and Logistics sectors. I leverage a strategic approach to deliver cutting-edge technology services, including Artificial Intelligence, Digital Transformation, Modernization, Enterprise IT, Data and Software Engineering, enabling businesses to streamline operations and achieve transformative growth. Known for unlocking opportunities for global accounts through customized solutions, alliances, and impactful results, I bring a proactive mindset, technical expertise, and strong problem-solving skills. As a trusted partner to C-suite leaders, I foster enduring relationships and lead cross-functional teams to excel in dynamic environments.

Experience

1. Key Account Director

   Cognizant

   Sep 2022 — Present · Charlotte, NC, US

   Account Management | Client Relations Strategic and results-driven leader with a proven track record of managing high-value accounts across the Manufacturing, Logistics & Automotive industries.• Client Relationship Management: Build and maintain strong client relationships, serving as the primary contact for inquiries and needs.• Account Growth: Identify expansion opportunities and develop strategies to boost client engagement and satisfaction.• Service Delivery: Ensure high-quality service delivery, optimizing performance to meet client expectations.• Business Development: Drive new business opportunities through proactive outreach, networking, and tailored proposals.• Market Intelligence: Stay updated on industry trends, competitor activities, and emerging technologies to inform strategic decisions.• Contract Management: Oversee contract negotiations, renewals, and compliance to align with client and organizational goals.• Enterprise Digital Transformation: Guide Enterprise clients through digital transformation using Generative AI, AI/ML, Cloud-Native, Data & Analytics, IoT, Intelligent Automation, and Low-Code/No-Code. Lead legacy modernization with cloud migration, scalable architectures, enhanced cybersecurity, and API/microservices ecosystems. Drive business outcomes by improving customer experience (CX), strengthening supply chain resilience, and enabling predictive maintenance through AI and real-time insights.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (MBA), Marketing

• Institute of Hotel Management, Catering Technology & Applied Nutrition

  Diploma in Hotel Management

• Magadh University

  Bachelor of Science

• Aryabhat Computers, Patna

  Diploma in Computer Applications, Computer Science

Skills

• Key Account Management
• Business Strategy
• Management Consulting
• Customer Relationship Management (Crm)
• Team Building
• Management
• Software Development
• Enterprise Software
• Business Analysis
• Revenue Cycle Management
• Telecommunications
• Program Management
• Pre-Sales
• Mobile Applications
• Lead Generation
• Software as a Service (Saas)
• Business Development
• Product Management
• Custom Software Development
• Account Management
• Enterprise Content Management
• Competitive Analysis
• Crm
• Strategy
• Team Management
• Iptv
• Cloud Computing
• Training
• New Business Development
• Healthcare Information Technology
• Solution Selling
• Sales
• International Sales
• Leadership
• Saas
• Custom Software
• Consulting