Vineet Parolia

About Vineet Parolia

Enterprise Transformation & Salesforce Leadership | Senior Delivery Manager | ZensarWith 23+ years of experience, I specialize in solution design, process optimization, strategic planning, and cost control (OPEX/CAPEX) to drive business transformation. My expertise spans delivery management, SLA governance, compliance, and innovation, delivering measurable value to Fortune 500 clients across healthcare, financial services, manufacturing, telecom, and high-tech sectors.Currently, as Senior Delivery Manager at Zensar, I lead strategic Salesforce accounts in an N-1 role to the Practice Lead, managing the sales pipeline, pre-sales, and Salesforce COE initiatives. I drive CxO reporting, P&L KPIs (BHC, GC, GM, attrition), recruitment, and ESaaS practice hiring (SFDC, Oracle, SAP), collaborating with the COO to fulfill 300+ open demands.With 11+ years in Salesforce, I have delivered Sales, Service, Commerce, Experience, MuleSoft, SFMC, RLM, and Health Cloud solutions. My leadership spans large-scale agile deployments, integrations, and business transformation projects, including Pardot migrations and resolving single-instance constraints.Previously, I worked with Deloitte, LTI, Reliance Jio, and TCS, leading global projects and optimizing business outcomes. I began my career in telecom and capital markets, working with McKinsey, Telenor, Etisalat, Tesco Broadband, and Neotel, driving cloud adoption and digital transformation. Certifications: Project Management, Agile with Jira, Salesforce (2x) Industry Impact: Healthcare | Financial Services | Telecom | Manufacturing | High-TechLet’s connect to explore strategic technology solutions that drive business growth!

Experience

1. Salesforce Senior Delivery Manager

   Zensar Technologies

   Sep 2023 — Present · Mumbai, IN

   Enterprise Transformation | Salesforce & ESG Leadership | Senior Delivery Manager | ZensarAs a Senior Delivery Manager at Zensar, I oversee the delivery health of strategic Salesforce accounts, ensuring successful outcomes and practice development while reporting directly to the Practice Lead. I drive Salesforce practice growth by managing the sales pipeline, pre-sales (proposals, estimations, presentations), and Salesforce COE initiatives, ensuring excellence in execution.With deep expertise in Salesforce integrations, I lead seamless connectivity across Agentforce, Data Cloud, Sales, Service, Commerce, MuleSoft, RLM, Experience, SFMC, and Health Clouds. I also manage CxO reporting and P&L KPIs, focusing on financial health, operational efficiency (BHC, GC, GM, attrition), and strategic hiring.I spearhead critical Salesforce recruitment, hiring Architects, PMs, BAs, and Technical Leads, while managing 300+ open demands for the ESaaS practice (SFDC, Oracle, SAP). My close collaboration with the COO ensures hiring alignment and leadership clarity on recruitment priorities.Beyond delivery, I lead upskilling and cross-skilling initiatives, successfully training 100+ associates in Salesforce and MuleSoft, enhancing internal capabilities. Additionally, we drove Zensar’s ESG strategy, leading the adoption of Salesforce Net Zero Cloud (NZC) for sustainability management. As Program Manager, we configured NZC to centralize ESG data, track ESG goals, and generate BRSR & GRI reports (Go-live: Mar \'24)—improving reporting accuracy, regulatory compliance, and collaboration. Core Strengths: Strategic Delivery | Salesforce Practice Growth | ESG & Sustainability Tech | Enterprise Hiring | Digital Transformation Industry Impact: Healthcare | Financial Services | Manufacturing | Telecom | High-Tech

Education

• IIT Campus school

  High School, Maharashtra State Board From 7th grade till 12th grade

  1989 — 1995

• Shivaji University

  Bachelor’s Degree, Chemical Engineering

  1995 — 1999

• St. Francis Institute Of Technology

  Schooling till 6th grade, Maharashtra State Board

  1979 — 1989

• Indian Institute of Technology, Kanpur

  MTech, Chemical Engineering

  1999 — 2001

Skills

• Requirements Gathering
• Project Management
• Oracle
• Requirements Analysis
• Customer Relationship Management (Crm)
• Pre-Sales
• Software Development Life Cycle (Sdlc)
• Business Process
• Service Delivery
• Business Analysis
• Bss
• Integration
• Unix Shell Scripting
• Software Project Management
• Consulting
• Team Management
• Sql
• Soa
• Sdlc
• Solution Architecture
• Unix
• Project Manager
• Shell Scripting
• Pl/Sql