Vineetha Raj Kannoly

WORK HISTORY

ABOUT VINEETHA RAJ KANNOLY

I am an experienced IT professional with a strong focus on system support and technical troubleshooting. With over three years in the field, I have honed my skills in managing complex IT infrastructures and ensuring robust cybersecurity. My experience spans providing comprehensive technical support, implementing proactive monitoring solutions, and maintaining high system stability. I am recognized for my problem-solving abilities, proactive approach, and dedication to delivering high customer satisfaction. In my recent role as a System Support Engineer at AccrueTek Consulting Limited, I was responsible for delivering top-notch IT support to clients, ensuring seamless operations and proactive system maintenance. I played a key role in implementing and maintaining advanced cybersecurity measures, managing Active Directory and other essential systems, and providing swift technical resolutions. My contributions included efficient network operations management and active participation in the Security Operations Center (SOC) team, where I focused on continuous monitoring and threat mitigation. Previously, as a Technical Support Engineer at Empress Cybernetics Systems Private Ltd, I specialized in providing technical support for media asset management software and web-based applications. My role involved collaborating with international clients to tailor workflows to their specific business needs, implementing large-scale infrastructures, and ensuring robust cloud infrastructure security and compliance. Starting my career as an IT Analyst at Alight Solutions, I gained valuable experience in resolving incidents, managing Active Directory, supporting Microsoft 365 environments, and ensuring high system performance and reliability. My ability to categorize and prioritize technical issues effectively led to consistently meeting Service Level Agreements (SLAs) and achieving high customer satisfaction rates. With a Master\'s degree in Computer Networks and System Security from the University of Hertfordshire, I am well-equipped to tackle the challenges of modern IT landscapes. This academic foundation supports my commitment to continuous learning and enables me to deeply explore emerging technologies, further enhancing my ability to deliver innovative solutions.