Vineeth G

Servicenow Developer @Davita International

Lead ServiceNow HR Service Delivery Implementation including Employee portal leveraging Employee Service CenterConfigured multiple HR Services across Benefits, Talent Management, Total Rewards, Workforce Administration and Payroll COE.Configured Employee Relations Management Application for ER services including anonymous portal.Strong experience in CMDB and CSDM framework.Integrated with multiple CMDB external source systems using Service Graph Connectors and ETL Integration Hub.Configured and maintained CMDB Health Dashboard to keep track of KPI’s.Configured and Implemented IT Hardware Asset Management and Software Management.Administrated and Implemented ServiceNow Discovery, Configured Discovery schedules for new IP ranges and troubleshooting.Configured multiple transform maps and Robust Transform maps for importing complex data.Well versed with Scrum and agile methodology.Tested the application using Use cases and used Use cases for identify and clarify requirement and also agile methods for building the software.Lead and performed various ServiceNow Upgrades including latest Utah Upgrade.Responsible for establishing Technical Governance to reduce risks and defects.Worked with analyst to analyze functional requirements within ServiceNow for Customer Service Management (CSM), Request Management.Experience setting up the scripting standards, release policies, ACL policies, SLA policies, workflows.Experience on GRC Framework with this installation of Risk Assessment scenarios.Configured IRM/GRC Application and tailored application workflow to fit current business processes.Implemented GRC: Risk Workspace to improve the user experience for Risk fulfillment team.Implemented GRC: NIST CSF use case accelerator to automatically generate pre-configured policies.Developed various scripts in their order of execution that are related to ACL’s, Business Rules, Client Script, Script includes and UI actions.