Vineeth Chacko

IT Technical Analyst @Bulletproof

Charlottetown, PE, CA

Provide comprehensive support for Microsoft 365 products, ensuring client satisfaction and adherence to service level agreements (SLAs)- Manage and oversee licensing agreements for Microsoft software, ensuring compliance and optimization of resources- Administer and maintain Microsoft Azure environments, including monitoring and managing cloud resources- Support and manage Active Directory services, including user account management and group policy administration- Deliver remote assistance to clients, troubleshooting and resolving issues efficiently- Utilize ticketing systems to track, prioritize, and resolve client issues in accordance with established SLAs- Collaborate with IT teams to implement system upgrades, patches, and security measures- Conduct regular system tests and maintenance to ensure the integrity and reliability of IT services- Stay current with the latest Microsoft technologies and updates to provide informed support to clients- Document all technical procedures and user guides for reference and training purposes.