Vineet Poddar
Sales | Service | Accounting
- Role
- Area Service Manager at IFB Appliances
- Location
- Ranchi, IN
- LinkedIn followers
- 500 followers
About Vineet Poddar
Service Management professional with more than 7 years of experience in after sales service profile in Home appliances, Washing Machine, Dishwasher, Air conditioning, Refrigerator, Micro wave oven, Mobile phone, Air purifier, industry, able to work on own initiative and as part of a team, dedicated to maintaining high quality of service and customer satisfaction standards by technical and operational support.
Experience
Area Service Manager
Jan 2022 — Present · Ranchi, IN
Looking after 16 service franchise,70 dealer and sub dealer and 2 major distributers. • Ensure quality of customer service provided by service engineer/SF - Regularly monitor and help improve service quality parameters like open calls, same day installation and demo, same day closures, repeat calls, Re-open calls, Negative response call, escalations, pending for spare calls, TAT (24 HRs and 48 HRs). • Appointment, Enrolment, and Training of ASP on policies and processes as per company…
Education
St. Xavier's College, Ranchi
Intermediate, Accounting
Marwari College
Bachelor of Commerce, ACCOUNTS
2014 — 2017
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Finance & Human Resource
2020 — 2022
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