Vineet Pk
Customer Experience | Business Strategy
- Role
- Head - Customer Service Excellence at Exide Industries Limited
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Vineet Pk
An accomplished professional with over a decade in the automotive & manufacturing sector, I specialize in driving transformative customer experience (CX) initiatives, leveraging data-driven insights, and reimagining customer journeys to deliver measurable business impact. My career spans across roles in frontline sales/after-sales, channel development, and customer experience, providing me with a holistic view of the customer lifecycle and its interplay with business strategies.Currently serving as a CX leader, I excel in blending analytics, technologies, people and process innovations to create seamless customer experiences. A certified Lean Six Sigma Yellow Belt, I bring a structured approach to process improvement and operational efficiency. Throughout my career, I have led medium to large teams, collaborated with cross-functional stakeholders, and cultivated high-performance cultures that prioritize customer satisfaction. My leadership philosophy is grounded in the synergy of People, Processes, and Performance, fostering engaged teams to deliver exceptional outcomes.Key areas of expertise include:Strategic Execution & Automotive ConsultingService Excellence & Customer Experience StrategyProcess Redesign & Customer Journey MappingDigitization & Omni-channel EngagementAgile & Lean ManagementData Visualization & AnalyticsChannel Strategy – Experience, Engagement & ProfitabilityPeople & Leadership Development: I am driven by a belief in the power of customer centricity to differentiate brands and build loyalty. Beyond work, I am passionate about music, sports, and exploring human history, continuously seeking inspiration from diverse fields to enrich my professional perspective.
Experience
Head - Customer Service Excellence
Apr 2025 — Present
Education
Indian Institute of Foreign Trade
Master of Business Administration (MBA), International Business (Marketing)
2010 — 2012
Panjab University
Bachelor of Engineering (B.E.), Mechanical Engineering
2006 — 2010
Skills
- International Business
- Business Development
- Sales Operations
- Management Consulting
- Analytics
- Business Strategy
- Competitive Analysis
- Sales
- Market Analysis
- Operations Research
- Brand Management
- Market Research
- Product Launch
- Team Management
- Marketing Research
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