Vineet Kundalia

About Vineet Kundalia

IT Professional with 14+ years of overall experience comprising 13+ Years of Functional, Business, and Sales Support, Process improvement, Release Management, Incident and Problem management in the IT Industry.A highly motivated and ambitious individual, able to give timely and accurate advice. Provide sound guidance, support, and training to team members and individuals.Possessing excellent management skills and having the ability to work with the minimum of supervision. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.Proven expertise in: Process Management Program Management Business Process Improvement Process transition New Process Implementation Business & Functional Analysis

Experience

1. Sales Operations Manager

   NetApp

   Jun 2021 — Present · Bengaluru, IN

   In this role, I am responsible for leading and managing a team of support analysts or specialists who provide Business support and assistance for the NetApp CPQ application. This role involves overseeing the day-to-day activities of the support team, ensuring the delivery of high-quality support services, and fostering a positive and productive work environment.• Provide leadership, guidance, and mentorship to a team of business application support analysts or specialists.• Set clear performance objectives, monitor progress, and provide regular feedback and coaching to team members.• Foster a positive and inclusive team culture, promoting collaboration, knowledge sharing, and continuous learning.• Conduct regular team meetings and performance evaluations, recognizing and rewarding outstanding performance and addressing any performance issues.• Define and implement standardized support processes and procedures to ensure efficient and effective handling of support requests and incidents.• Monitor support performance metrics, such as response time, resolution time, and customer satisfaction, and identify areas for improvement.• Build and maintain strong relationships with key stakeholders, including business users, department heads, and other IT teams.• Act as a primary point of contact for escalations or complex support issues, ensuring timely and effective resolution.• Stay informed about industry best practices, emerging technologies, and advancements in business applications and support methodologies.• Drive initiatives to enhance user training and self-help resources, enabling users to resolve common issues independently.

Education

• Graphic Era Deemed to be University

  Bachelor's degree, Computer Science

  2003 — 2006

• Indian Institute of Planning and Management

  MBA, Finance and Marketing

  2007 — 2009

Skills

• Sales Operations
• Lead Generation
• Vendor Management
• Leadership
• Fusion Crm
• Team Management
• Management
• Technical Support
• Business Analysis
• Oracle Applications
• Program Management
• Oracle
• Process Improvement
• Siebel
• Crm
• Managed Services
• Project Management
• Business Process
• Training
• Customer Relationship Management (Crm)