Vineet Kumar

Strategic Sales & Business Development Leader | Business Growth Architect | P&L Ownership | Market Expansion | CX Expert | Vendor Management | Operational Excellence | Ex-Amazon | Ex-Samsung | Ex-Hewlett-Packard

Role
Head Sales and Business Development India, Apple Care Emeia at Apple
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Vineet Kumar

Success in business stems from understanding people, data, and driving meaningful…

Experience

  1. Head Sales and Business Development India, Apple Care Emeia

    Apple

    Aug 2021 — Present · Bangalore Urban, IN

    Transforming the AppleCare business through localized programs, driving triple-digit growth, enhancing customer satisfaction, and expanding partnerships with innovative solutions and data-led strategies.Achievements:Delivered 300% year-over-year growth for two years by introducing a market-specific service program.Elevated the entire customer journey, improving satisfaction from purchase through product replacement.Negotiated exclusive agreements with leading partners, strengthening service distribution.Launched new attach-rate drivers including affordability schemes, open enrollment, and renewal initiatives.Developed a comprehensive KPI tracking system to support analytics-driven business reviews.Enabled cross-departmental collaboration to scale initiatives and boost program adoption rapidly.Skills:Customer Journey Enhancement, Partnership Negotiation, Program Localization, Growth Strategy Execution, KPI Development, Cross-Functional Alignment

Education

  • Institute of Management Technology, Ghaziabad

    Post Graduate Diploma

    2001 — 2003

  • Indian School of Business

    Executive Programme

    2023 — 2023

  • Delhi University

    B.A

    1996 — 1999

Skills

  • Management
  • Sales Operations
  • Channel
  • Business Planning
  • Forecasting
  • Account Management
  • Team Management
  • Customer Relationship Management (Crm)
  • Business Strategy
  • Business Development
  • Channel Partners
  • Marketing Strategy
  • Key Account Management
  • Sales Management
  • Strategy
  • Personnel Management
  • Competitive Analysis
  • Product Development
  • Retail
  • Sales
  • Crm

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Vineet Kumar — Head Sales and Business Development India, Apple Care Emeia at Apple in Bengaluru, KA, IN | Unifers