Vineet Kumar
Strategic Sales & Business Development Leader | Business Growth Architect | P&L Ownership | Market Expansion | CX Expert | Vendor Management | Operational Excellence | Ex-Amazon | Ex-Samsung | Ex-Hewlett-Packard
- Role
- Head Sales and Business Development India, Apple Care Emeia at Apple
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vineet Kumar
Success in business stems from understanding people, data, and driving meaningful…
Experience
Head Sales and Business Development India, Apple Care Emeia
Aug 2021 — Present · Bangalore Urban, IN
Transforming the AppleCare business through localized programs, driving triple-digit growth, enhancing customer satisfaction, and expanding partnerships with innovative solutions and data-led strategies.Achievements:Delivered 300% year-over-year growth for two years by introducing a market-specific service program.Elevated the entire customer journey, improving satisfaction from purchase through product replacement.Negotiated exclusive agreements with leading partners, strengthening service distribution.Launched new attach-rate drivers including affordability schemes, open enrollment, and renewal initiatives.Developed a comprehensive KPI tracking system to support analytics-driven business reviews.Enabled cross-departmental collaboration to scale initiatives and boost program adoption rapidly.Skills:Customer Journey Enhancement, Partnership Negotiation, Program Localization, Growth Strategy Execution, KPI Development, Cross-Functional Alignment
Education
Institute of Management Technology, Ghaziabad
Post Graduate Diploma
2001 — 2003
Indian School of Business
Executive Programme
2023 — 2023
Delhi University
B.A
1996 — 1999
Skills
- Management
- Sales Operations
- Channel
- Business Planning
- Forecasting
- Account Management
- Team Management
- Customer Relationship Management (Crm)
- Business Strategy
- Business Development
- Channel Partners
- Marketing Strategy
- Key Account Management
- Sales Management
- Strategy
- Personnel Management
- Competitive Analysis
- Product Development
- Retail
- Sales
- Crm
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