Vincenzo Ventrone

Technical Support Senior Engineer @Avaya

Milan, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2012 — Present

Technical Support Senior Engineer @Avaya

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IT

EDUCATION

1980 — 1984

Ettore Conti Milano

Telecommunications

SKILLS

Media GatewaysAvayaVoice MailSwitchesRoutingVoipEthernetTelecommunicationsSip TrunkingWanAvaya TechnologiesPre-SalesNetwork DesignSipCtiIp PbxQosTdmContact CentersInternet Protocol (Ip)MplsManaged ServicesCall CentersH.323Tcp/IpVoice Over Ip (Voip)Avaya Ip TelephonyTelephonyCisco TechnologiesCall CenterCisco Call ManagerIsdnSocial NetworkingAvaya ProductsUnified MessagingSession Initiation Protocol (Sip)Lan-WanUnified CommunicationsIpIvr

ABOUT VINCENZO VENTRONE

Professional Summary: I specialize in analyzing and enhancing complex situations, anticipating future needs through vision, intuition, and creativity. My core strength lies in listening to the customer and delivering solutions that exceed expectations. I focus on optimizing design strategies, resource allocation, and teamwork efficiency. Key Expertise: • Customer-Centric Solutions: Deep understanding of client needs, delivering tailored and innovative outcomes. • Design Optimization: Streamlining technical solutions for performance and scalability. • Team Collaboration: Strong ability to work in cross-functional teams and maximize resource utilization. Experience Highlights: • Avaya – CC, UC, CTI Applications for major clients including: Banca D’Italia, Kyndryl, SKY, Autostrade, Regione Puglia, Beta80, AON, British Telecom, CONSIP Telecom Italy, CUR Carabinieri, NUE, HP, Fastweb, Wind, IBM, ING Direct, Almaviva, Comune di Milano, Comune di Roma, SNAM, Deutsche Bank, Santander, QVC, Indesit/Whirlpool, Selex Sistri, DirectLine, ENEL, Poste Mobile, UBI Banca. • Tenovis – Team Leader, Lab & CTI Applications for Call Centers: Yellow Pages, Schneider Electric, RAS Milan, Unipol, Hospitals of Vicenza. • Bosch Telecom – Large PBX Telephone Networks: University of Padua, Grand Hotel Services. • Telettra – Large PBX Telephone Systems: FIAT, Banco di Sicilia, Banca Sicilcassa, University of Padua.

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Vincenzo Ventrone — Technical Support Senior Engineer at Avaya in Milan, IT | Unifers