Vincenzo Ricci

Technical Support Engineer @Sophos Italia

Ascoli Piceno, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2021 — Present

Technical Support Engineer @Sophos Italia

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Provide first level support for Sophos products and customer\'s environment towards a resolution that include, but are not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and *nix OS configuration.

EDUCATION

1996 — 2001

I.T.G. "C. Forti" Teramo, Italy

Surveyor Degrees

SKILLS

Red Hat LinuxData Loss PreventionBmc RemedySoftware InstallationLinuxCpanelStorageCustomer OrientedWindowsAs400HardwareSanCustomer SatisfactionMicrosoft WindowsSnapNetappWeb HostingServersVpnComputer HardwareCustomer ServiceTechnical SupportServer AdministrationSap R/3VirtualizationNetworkingRemote AssistanceLampBackupBlackberryWindows MobilePersonal Data ProtectionPerformance AnalysisMicrosoft OfficeRemote SupportNasTroubleshootingBackup Solutions

ABOUT VINCENZO RICCI

I am a seasoned Technical Support Engineer with over a decade of experience in IT support…

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Vincenzo Ricci — Technical Support Engineer at Sophos Italia in Ascoli Piceno, IT | Unifers