Vincenzo Ricci
Technical Support Engineer @Sophos Italia
Ascoli Piceno, IT
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2021 — Present
Technical Support Engineer @Sophos Italia
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Provide first level support for Sophos products and customer\'s environment towards a resolution that include, but are not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and *nix OS configuration.
EDUCATION
1996 — 2001
I.T.G. "C. Forti" Teramo, Italy
Surveyor Degrees
SKILLS
Red Hat LinuxData Loss PreventionBmc RemedySoftware InstallationLinuxCpanelStorageCustomer OrientedWindowsAs400HardwareSanCustomer SatisfactionMicrosoft WindowsSnapNetappWeb HostingServersVpnComputer HardwareCustomer ServiceTechnical SupportServer AdministrationSap R/3VirtualizationNetworkingRemote AssistanceLampBackupBlackberryWindows MobilePersonal Data ProtectionPerformance AnalysisMicrosoft OfficeRemote SupportNasTroubleshootingBackup Solutions
ABOUT VINCENZO RICCI
I am a seasoned Technical Support Engineer with over a decade of experience in IT support…
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