Vincenzo Alonge
Customer Success Manager Business Development @Eagleprojects S.p.A.
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WORK HISTORY
Customer Success Manager Business Development @Eagleprojects S.p.A.
In my Customer Success & Business Development Manager role at Eagleprojects, I am responsible for business development with clients in the Utilities, Infrastructure and Transport, Manufacturing, and Agritech sectors, as well as for the strategic management of their success through a Win-Win approach, by proposing advanced robotics and artificial intelligence solutions.Main activities include:• Client onboarding, needs analysis, and definition of tailored Account Plans• Commercial strategy and budgeting based on insights from client usage, identifying upselling and cross-selling opportunities• Continuous alignment on KPIs, retention goals, and client development roadmap• Relationship management through participation in strategic meetings with key clients to present results and propose new solutions• Ongoing monitoring of solution performance and identification of improvement opportunities• Client training and support in the use of AI and robotics platforms, with a consultative approach Key skills: Presales, Business Development, Industrial Automation, Robotics, Digitalization, Industry 4.0, IoT Solutions, AI & Data Analytics.
EDUCATION
RINA/Federmanager
Innovation Manager Certification - Expert in Digital Transformation
Engineers Association in Rome
Training Course
Luiss Business School
Master
RINA / Federmanager
Sustainability Manager Certification
Università degli Studi di Palermo
Bachelor
SKILLS
ABOUT VINCENZO ALONGE
Executive Customer Success Manager with over 20 years of experience in the ICT and…
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