Vincent Yang

About Vincent Yang

As an Area Manager at Amazon, I lead teams of over 200 associates in a dynamic fulfillment environment, driving operational success across productivity, safety, and quality metrics. By stabilizing processes and reinforcing standard work, our team achieved a significant 53.7% improvement in OB CPLH and reduced quality errors by 36%, showcasing the impact of collaboration and data-driven decision-making. With a Bachelor of Science in Business Administration and Marketing from UNC Charlotte, I bring a strong foundation in business strategy, data analysis, and marketing principles to my role. Passionate about aligning operational efficiency with customer satisfaction, I aim to bridge the gap between logistics and strategic marketing, driving impactful results and fostering high-performing teams.

Experience

1. Area Manager

   Amazon

   Mar 2025 — Present · Lacey, WA, US

   Lead high-performing teams of over 200 associates in a fast-paced fulfillment environment, ensuring operational goals in productivity, safety, and quality are consistently met. Drove significant performance improvements by stabilizing processes, reinforcing standard work, and coaching 200 associates, increasing OB CPLH (Cost Per Labor Hour) from 22.7 to 35.1, a 53.7% improvement. Delivered a 36% reduction in Quality errors and a 2.5% improvement in different working paths in the building within two months of campaign and project execution. Hired and developed over 200 new associates with no prior experience, providing hands-on training and coaching that enabled them to perform at high levels in a fast-paced operational environment. Led four high-impact projects focused on identifying system inefficiencies and implementing innovative, safety-driven solutions, delivering significant operational cost savings and improved process reliability. Created and launched visual and video-based training content as part of an awareness campaign, improving process consistency and accelerating on-boarding effectiveness. Partnered cross-functionally with Operations, Safety, and Support teams to align on priorities, influence stakeholders, and execute change initiatives. Developed and delivered targeted communication plans to drive awareness and adoption of new processes, translating complex operational changes into clear, value-driven messaging for teams.

Education

• Catawba Valley Community College

  Associate of Arts - AA

• UNC Charlotte Belk College of Business

  Bachelor of Science in Business Administration, Marketing

• Challenger Early College High School

  Associate of Arts - AA

  2017 — 2021

• University of North Carolina at Charlotte

  Bachelor of Science in Business Administration, Marketing