Vincent Purdie
Senior Salesforce Administrator | Salesforce Consultant | Salesforce Support Lead | Trailhead Ranger 🤠⭐
- Role
- Salesforce Administrator Tier 2 Technical Support Specialist at Springer Publishing
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Vincent Purdie
I am an experienced Salesforce Administrator with over 10 years of dedicated expertise in…
Experience
Salesforce Administrator Tier 2 Technical Support Specialist
Mar 2021 — Present · New York, NY, US
Provided technical support for CoreSource, SAMS Sigma, Salesforce, and 1Password platforms in the publishing industry, resolving an average of 20 technical support tickets per week across the mentioned platforms.Set up new sales accounts, configured preferences, and ensured effortless integration with other platforms: achieving a 99% accuracy rate in preference configuration, minimizing post-launch adjustments.Ensured a smooth onboarding experience for new clients through meticulous account configuration and collaboration on various projects, reducing onboarding time by 15% through efficient account configuration practices.Successfully deployed 15 new Salesforce features and enhancements, including the Einstein products, while collaborating with developers and team members for effortless integration.Defined and managed user profiles, roles, and permissions across these platforms, ensuring alignment with organizational needs and security protocols, implementing a streamlined user management process, reducing manual errors by 30%.
Education
New York University School of Professional Studies
Certificate in Credit and Financial Analysis, Accounting and Finance
1994 — 1995
Trailhead by Salesforce
Trailhead Ranger, Salesforce
Saint Paul's College
Business Administration, Management and Operations
1989 — 1991
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