Vincent Ojo

Customer Insight Customer Engagement Officer @Lloyds Banking Group

Scotland, GB

Analysed customer feedback and service interactions to pinpoint areas for improvement • Provide actionable insights that guide product development, service enhancements, and targeted marketing efforts. • Act as an intermediary between customers and internal departments to resolve complex concerns efficiently • Introduce a proactive customer support system that reduced customer’s complaints resolution time by 30%, leading to a 20% increase in customer satisfaction scores (CSAT) • Explored customer engagement initiatives that boosted cross-selling success rate of bank products by 25%