Vincent Marcozzi

About Vincent Marcozzi

m••••••••@gmail.comPhone: 30••••••22Account and Success Management Leader with more than 20 years of experience supporting SaaS,advertising, and retail sectors. Expertise includes sales, marketing, strategic planning, upselling,negotiation, client retention, competitor analysis, sales leadership, P&L management, account retention,adapting to evolving product portfolio, and tech-savvy customer relationship management. Known fordelivering excellent customer service, trailblazing new product sales and consistently increasing revenues. CORE COMPETENCIESAccount ManagementCustomer Need AnalysisRelationship BuildingSales Cycle ManagementCustomer SatisfactionCompetitor ProfilingClient RetentionSales ForecastingNegotiation & Close

Experience

1. Comfort Advisor Hvac Solutions Specialist Sales Engineer Systems Design Consultant

   Horizon Services, LLC.

   Feb 2022 — Present · Audubon, PA, US

   Duties and Responsibilities:Customer Engagement & Needs Assessment:Meet with residential and commercial clients to evaluate their HVAC needs.Conduct in-home consultations, inspecting existing systems and identifying areas for improvement.Listen to customer concerns regarding comfort, energy efficiency, and air quality.Product & Solution Presentation:Educate clients on HVAC products, energy efficiency upgrades, and financing options.Recommend tailored solutions that fit the customer’s needs and budget.Demonstrate the benefits of proposed systems and explain installation processes clearly.Sales & Quoting:Prepare detailed quotes and proposals, outlining equipment, costs, and timelines.Upsell additional services, including maintenance plans, extended warranties, and smart home integrations.Close sales by addressing objections and guiding customers through the decision-making process.Technical Knowledge:Stay updated on the latest HVAC technologies, energy efficiency standards, and rebate programs.Collaborate with technicians and project managers to ensure system designs are feasible and meet building codes.Customer Service & Follow-up:Maintain long-term relationships with clients through regular follow-ups and post-installation checks.Address any issues or concerns to ensure customer satisfaction and foster repeat business.Market Development:Generate leads through networking, referrals, and marketing efforts.Participate in trade shows, community events, and other promotional activities.Documentation & Reporting:Maintain accurate records of consultations, sales, and customer feedback.Report on sales performance and market trends to management.

Education

• The University of New Mexico

  BS, Nutrition and Dietetics

Skills

• Sales Operations
• Customer Retention
• Product Marketing
• Sales Presentations
• Customer Service
• Social Networking
• Coaching
• Advertising Sales
• Leadership
• Marketing Strategy
• Crm
• Social Media Marketing
• Direct Sales
• Marketing Communications
• Cold Calling
• Online Marketing
• Online Advertising
• Negotiation
• Email Marketing
• Sem
• Retail
• B2b
• Direct Marketing
• Marketing
• Account Management
• Mobile Marketing
• Strategic Partnerships
• Business Development
• Salesforce.com
• Digital Marketing
• SEO
• Strategy
• Training
• New Business Development
• Management
• Team Building
• Sales Management
• Digital Media
• Social Media
• Integrated Marketing